Specialized Services:

We offer professional phone-a-thon services in our Call Center for:

• Annual appeal follow-up
• Naming opportunities
• Additional gift asks
• Capital campaign clean up
• New donor acquisition
• Current donor retention
• Lapsed donor reacquisition
• Membership renewals and acquisition
• Establishment of formal development programs
• Staff training of development techniques & procedures
• Total development & consultation on annual appeals
• Volunteer phone-a-thon training and execution
• Direct mail creative
• Database analysis for suspect/prospect/donor identification
• Fundraising software consultation
• Seminars on telephone fundraising methods and strategy
• NCOA address appends and existing telephone number verification and appends

Our current telephone fundraising pricing as of 9/1/2009:

Full Service, residential phone number Phone-a-thon –
$4.35 Per Record (A record is considered a residential household)  Six-dial attempts on each record reap up to 80% database penetration rate. Use the 6-dial attempt strategy to contact current and lapsed donors (up to 48 months lapsed) to ask for gifts of support.

Deeply Lapsed Donor or Non Donor, residential phone number Mini Phone-a-thon – $3.30 Per Record (A record is considered a residential household)  Three-dial attempts on each record reap up to 40% database penetration rate. Use the 3-dial attempt strategy to contact non donors and deeply lapsed donors (49 to 60 months lapsed) to ask for gifts of support.

Express Phone-a-thon -
$2.00 Per Record (A record is considered a residential household)  These one-dial attempt calls are great to use on deeply lapsed and non donor records as a follow up to a direct mail solicitation.  Use the 1-dial attempt calls to say ‘Thank You’ for past support, for event registration, reminders or follow up, as well as call-to-action contacts. One dial attempt on each record reaps more than a 20% database penetration rate. 

Memberships/Ticket Sales/Naming Opportunity Sales Phone-a-thon –
$5.00 Per Record (A record is considered a residential household)  Six-dial attempts on each record reap up to 80% database penetration rate. Use this 6-dial attempt strategy to sell naming opportunities, initiate memberships or sponsorships, or stimulate event ticket sales or reservations.

Corporate Phone-a-thon (Limited to Corporations, Organizations, Foundation calls) –
$5.00 Per Record (A record is considered a business)  Three-dial attempts on each record reap up to a 40% database penetration rate. Use this 3-dial attempt strategy for sponsorship asks or underwriting opportunities.

Per record pricing includes:

• Complete campaign set-up and campaign development
• Total project management with unlimited telephone and email support with project manager
• All long distance, bell measured service, emails and faxing charges (you never get a phone bill from us)
• Initial script development and unlimited script edits
• Initial training and all further brush-up trainings
• Daily productivity reporting via email
• Detailed end-of-project statistical and summary report

           
$500 to $750 (depending on amount of records) one time fee per campaign for initial fulfillment

We will put in the mail, within 12-24 hours of taking the pledge over the phone, the initial fulfillment or acknowledgment document using your remit and carrier envelopes. 

• We recommend fulfillment on all firm pledges, soft pledges, soft refusals, send information requests and multi-dialed out exhausted records.
• Initial fulfillment services include stuffing additional marketing pieces, brochures, book marks into your mailing packet.
• All first class postage used for fulfillment is billed back at actual cost.,
• All FedEx charges incurred to send back completed records weekly to your attention is billed back at actual cost.